FAQs

You will need to register an account with us. Once the account is active, you can click on the Post ad icon and follow the prompts to add your item listing.

Promoting your product for sale is simple and easy. During your ad placement, you will have the option to select featured options to help your adget more visibility to increase the prospect of a sale.

• FEATURED ADS appear in a section at the top of a category's page for several days. More people read and reply to these Ads because of their prominent position on top of category listings over a long time period.
• URGENT sale gives your ad an “URGENT” label to inform potential buyers that you want to sell ASAP!
• BUMP UP is a feature that moves your ad from its position in the listings to the top of ads in the relevant category. Your ad will stay at the top of the listings for the duration selected until other ads are posted and then your ad will start to move back down. Ads on the firstpage of a category get more visits and more replies than ads on other pages. Giving your ad a BUMP UP is a quick and inexpensive way to bring you more traffic
• HOT items have a “HOT” label to inform users that your item is selling at a cheaper price compared to the market.
• DISCOUNTED items indicate that a seller has reduced the original price

A small fee is charged for these features. Fees vary depending on the different promoting features and the period of time chosen. Fees are displayed when you choose to customize your ad. Please note that ProMed Market has the right to change fees at any time without prior notice.

All payments are securely processed through our payment partner.

Yes! Go to Manage Ads in your dashboard and open Total Active Ads. Click on “more” to open a pop-up menu and choose “modify ad”. Fill in the form and submit to finalize and pay for any additional features.

We offer credit card/debit card payments to make our platform simple to use.We accept most major card brands. All payments are securely processedusing our integrated payment gateway.

ProMed Market is NOT involved in the delivery of any goods. It is up to the buyer and seller to organize delivery arrangements.

As a seller, it is your responsibility to arrange payment from the buyer. ProMed Market is NOT involved in the transactional or fulfilment of any trade.We always advise safe practices and use common sense in dealing with any person. Consider payment platforms such as PayPal who may offer payment protection guarantees. NOTE, ProMed Market DOES NOT offer any payment protection guarantees. Check out our SAFETY TIPS for more information.

In your Dashboard, click My Account then 2-Factor Authentication. Click the toggle to enable and confirm by scanning the QR code or by requesting a secret key code. Once 2FA is activated, you can link ProMed Market to an authenticator app to generate the required confirmation codes.

Whilst every effort is made to make this a professional platform and we hope that such things don’t happen, sometimes mishaps can go wrong. Unfortunately, ProMed Market is not involved in the transactional or fulfilmentprocesses of a trade. In the unfortunate instance that this does occur, pleaseemail us at contact@promedmarket.com or notify the ProMed Market team via the Contact Us page, so that we can investigate and potentially block a user to prevent any repeat occurrences. Note that you also have the ability to rate a user on your experience as well

Please email us at contact@promedmarket.com or notify the ProMed Market team via the Contact Us page and we will do our best to rectify the issue as soon as possible.

Please email us at contact@promedmarket.com or notify the ProMed Market team via the Contact Us page for any queries and we will get back to you as soon as possible

Please email us at contact@promedmarket.com or notify the ProMed Market team via the Contact Us page and we will be sure to add any uncovered topics in our FAQs.

• 1. Change passwords regularly. Changing your password every few weeks will make it harder for scammers to gain access to your account.
• 2. Create a strong password using a combination of lower and uppercase letters with numbers and special characters.
• 3. Avoid saving your login details on public computers.
• 4. Be on the lookout for Phishing scams which can come in many forms; the main goal of a phishing scam is to obtain private information.

ProMed Market is a community site. We rely on your feedback to keep the site friendly and safe.

On each ad there is a button to "Report ad" where you can bring an ad to our attention. You will be asked to choose one of the following reasons for reporting it:

1. Possible fraud

• Use this option if you think the ad is illegal or you believe the advertiser to be a scammer posting and/or is inappropriate.

2. Duplicate / Spam

• If the same ad has been posted more than once a day in the same category.

3. No longer available

• Use this option if you think the poster of the ad has sold the item and not responding to your emails.

4. Wrong category

• Use this option if you think the ad belongs somewhere else on the site or is the wrong category.

5. Inappropriate/Offensive

• Use this option if you come across any ads that display inappropriate or offensive content.

After an ad is reported to us, we will review it as quickly as possible and then make a decision as to whether or not the ad should be removed. Your help and feedback are extremely valuable to us. It helps us keep the content on the site clean, up-to-date and relevant for everyone

You can clear your cache and cookies to see your ad featured on the site or log off and log back in. If this doesn't solve your problem, keep in mind that some Ads may be delayed by up to 24 hours before they are posted on the site. This happens regardless of if a feature was purchased or not. This is done to help stop SPAM and bad Ads from being posted. If you can't find yourAd there's a good chance it was delayed. If your Ad is delayed then your purchased feature will only start after the Ad appears on the site. In other words, if you buy a 7-day Ad when you post an Ad and the Ad gets delayed, then the 7 days will only start after the Ad appears on the site. If you still have trouble viewing your paid ad, please contact us so we can help you out.

Account takeover fraud is when an unauthorized individual obtains account credentials to gain access to an online account. Account takeover (ATO) allows the fraudster to use the account for fraudulent activities while using the details of the legitimate account holder. Fraudsters do this to remain undetected for longer, using the account holder’s good history to their advantage.